Flipkart Customer Support – Work From Home (Full-Time & Part-Time)

Filled
February 7, 2026
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Job Description

Company: Flipkart
Location: Remote (Work From Home – India)
Employment Type: Full-Time / Part-Time
Experience: Freshers / Experienced

Job Summary

Flipkart, one of India’s leading e-commerce companies, is looking for enthusiastic and customer-focused individuals to join our Customer Support team. This remote role allows you to provide exceptional assistance to customers, resolve queries efficiently, and maintain Flipkart’s high service standards. Both full-time and part-time opportunities are available, offering flexibility and growth.

Key Responsibilities

  • Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
  • Assist customers with order tracking, returns, refunds, product information, and general queries.
  • Resolve complaints by providing accurate information while following Flipkart service guidelines.
  • Document customer interactions and escalate complex issues to the relevant department.
  • Maintain a positive and helpful tone, ensuring customer satisfaction.
  • Adhere to performance metrics, including response time, quality, and efficiency.

Skills and Qualifications

  • Excellent verbal and written communication skills in English and Hindi (additional languages are a plus).
  • Strong problem-solving skills with attention to detail.
  • Basic computer literacy and ability to navigate multiple systems.
  • Customer-oriented attitude, empathetic and calm in difficult situations.
  • Ability to multitask and manage time effectively in a remote environment.

Experience

  • Freshers and experienced candidates are welcome to apply.
  • Previous experience in customer service, BPO, or e-commerce support is an advantage but not mandatory.

Working Hours

  • Full-Time: 8 hours/day, 5–6 days/week
  • Part-Time: 4–5 hours/day (flexible shifts)
  • Rotational shifts may apply, including weekends and holidays, based on business needs.

Benefits

  • Work-from-home flexibility with no commute.
  • Competitive salary with performance-based incentives.
  • Paid training provided by Flipkart.
  • Opportunities for career growth and advancement.
  • Employee discounts on Flipkart products.
  • Health insurance and other benefits for eligible employees.

Why Join Flipkart?

At Flipkart, we value innovation, teamwork, and customer obsession. Joining our Customer Support team means being part of a dynamic, fast-growing organization that invests in your professional development while offering the freedom to work from anywhere.