Job Description
Company: Flipkart
Job Role: Work From Home Associate
Job Type: Remote | Full-Time / Part-Time
Experience: Freshers / Entry-Level
Location: Work From Home (India)
About Flipkart
Flipkart is one of India’s leading and most trusted e-commerce platforms, known for innovation, customer-centric services, and a fast-growing digital ecosystem. At Flipkart, we believe in empowering talent and providing opportunities that help individuals grow professionally in a dynamic and inclusive work environment.
Job Overview
Flipkart is hiring motivated and enthusiastic freshers for Work From Home Associate roles. This opportunity is ideal for candidates who want to start their career in customer support and e-commerce while working remotely. You will play a key role in delivering excellent customer experiences and supporting Flipkart’s day-to-day operations.
Key Responsibilities
- Respond to customer queries via chat, email, and phone professionally
- Assist customers with order tracking, returns, refunds, and product information
- Resolve customer issues efficiently while maintaining high satisfaction levels
- Collaborate with internal teams to handle complex customer concerns
- Provide feedback and suggestions to improve customer experience processes
- Stay updated with Flipkart products, services, and company policies
- Participate in training sessions to enhance communication and service skills
Required Skills & Qualifications
- Strong verbal and written communication skills in English
- Basic computer knowledge and familiarity with online tools
- Good problem-solving and multitasking abilities
- Ability to work independently in a remote environment
- Customer-focused mindset with a positive attitude
- Willingness to learn and adapt in a fast-paced environment
Experience
- No prior experience required
- Freshers are highly encouraged to apply
- Any internship or part-time experience in customer service is an added advantage
Working Hours
- Flexible shift-based working hours
- Candidates must be open to weekend or holiday shifts, if required
Benefits
- 100% Work From Home opportunity
- Competitive salary with performance-based incentives
- Complete training and onboarding provided
- Career growth and internal promotion opportunities
- Exposure to India’s top e-commerce brand
- Employee wellness programs and learning resources
Why Join Flipkart?
- Start your career with a reputed e-commerce company
- Gain valuable experience in customer support and digital retail
- Flexible remote work for better work-life balance
- Supportive and inclusive work culture
- Long-term career development opportunities