Flipkart Call Center Jobs Work From Home

Job Description

Job Summary

Flipkart is seeking enthusiastic and customer-focused individuals to join its remote call center team. As a Call Center Associate, you will be the first point of contact for customers, assisting them with order-related inquiries, resolving issues, and providing exceptional service from the comfort of your home. This role is ideal for candidates with strong communication skills, a problem-solving mindset, and the ability to work independently while delivering high-quality customer experiences.

Key Responsibilities

• Handle inbound and outbound customer calls in a professional and courteous manner.
• Resolve customer queries related to orders, payments, returns, and product information.
• Provide accurate information and follow up on customer requests until resolution.
• Maintain detailed records of customer interactions in the system.
• Escalate complex issues to the appropriate department when necessary.
• Meet daily/weekly targets for call handling time, quality, and customer satisfaction.
• Stay updated on company policies, products, and promotions to provide accurate assistance.

Required Skills and Qualifications

• Minimum qualification: High School Diploma or equivalent (Bachelor’s degree preferred).
• Strong verbal and written communication skills in English (regional languages are a plus).
• Basic computer literacy and familiarity with CRM tools.
• Customer-first mindset with the ability to remain calm and empathetic under pressure.
• Good listening skills and attention to detail.
• Ability to multitask and manage time effectively in a remote work environment.

Experience

• 0–2 years of customer service or call center experience (freshers are welcome).
• Previous experience in e-commerce or retail support is an added advantage.

Working Hours

• Flexible shift timings, including morning, evening, and weekend shifts.
• Full-time and part-time options available.
• Candidates must have a reliable internet connection and a quiet workspace.

Knowledge, Skills, and Abilities

• Understanding of online shopping processes and e-commerce platforms.
• Ability to handle high call volumes while maintaining service quality.
• Positive attitude, patience, and adaptability to changing processes.
• Strong problem-solving and conflict-resolution skills.

Benefits

• Competitive salary with performance-based incentives.
• Flexible work-from-home arrangements.
• Paid training sessions.
• Opportunities for career growth within the company.
• Employee discounts on products.
• Supportive and collaborative virtual work environment.

Why Join Flipkart?

Flipkart offers a culture of growth, inclusivity, and innovation. By joining the customer support team, you will be part of one of India’s leading e-commerce brands, serving millions of customers and helping deliver seamless shopping experiences nationwide.