Flipkart / Amazon Work from home

Filled
February 20, 2026
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Job Description

Job Summary

Are you passionate about delivering exceptional customer service while working from the comfort of your home? Flipkart / Amazon is hiring dedicated individuals for the role of Customer Support Executive (Work From Home). This opportunity is open to both freshers and experienced candidates who have excellent communication skills and the required technical setup.

Job Details

  • Work Mode: Work From Home
  • Working Days: 6 Days a Week
  • Week Off: 1 Rotational Off
  • Salary: ₹18,000 CTC (₹14,500 In-Hand)
  • Interview Process: HR Round → Operations Round → AMCAT Assessment

Key Responsibilities

Customer Assistance

  • Handle customer queries via phone, email, and chat
  • Provide accurate information and resolve concerns effectively

Order Management

  • Track customer orders and shipments
  • Ensure timely delivery and updates

Product Knowledge

  • Maintain updated knowledge of products, services, and offers
  • Guide customers with correct information

Problem Resolution

  • Address complaints with empathy and professionalism
  • Provide quick and effective solutions

Required Skills

  • Excellent English communication (verbal & written)
  • Customer-focused attitude
  • Strong problem-solving ability
  • Adaptability and willingness to learn

Eligibility Criteria

  • Minimum 12th Pass / Graduate
  • Freshers can apply
  • Prior customer service experience is a plus (not mandatory)

System Requirements (Mandatory)

  • Personal Laptop (Minimum i5 Processor, 8GB RAM)
  • Windows 10 Operating System
  • Stable Wi-Fi Connection (25 Mbps Upload & Download)
  • Power Backup

Perks & Benefits

  • Work from home convenience
  • Fixed salary with growth opportunities
  • Training and professional support
  • Career advancement opportunities