Experienced Remote Hospitality Customer Service Agent (Part-Time)
FilledJob Description
Company: blithequark
Location: Remote (Must be in PST Time Zone)
Schedule: 3 Days/Week – Wednesdays, Thursdays & Saturdays
Work Type: Part-Time | Remote
Job Summary
blithequark is seeking an experienced Hospitality Customer Service Agent to join our remote team on a part-time basis. This role is ideal for professionals with hands-on experience in vacation rentals and hospitality platforms who enjoy providing exceptional guest support.
As a key customer-facing representative, you will manage guest communications, coordinate with housekeeping and maintenance teams, and ensure smooth day-to-day hospitality operations. We offer a flexible schedule, competitive monthly pay, and a supportive remote-first culture focused on work-life balance.
About blithequark
blithequark operates in the hospitality industry, delivering high-quality guest experiences and operational support for short-term rental properties. Our success is built on reliability, communication, and exceptional customer service. As part of our team, you’ll play a vital role in ensuring guest satisfaction and operational efficiency.
Key Responsibilities
- Handle 10–20 guest calls per day between 9:00 AM – 9:00 PM PST
- Complete 1–2 hours of computer-based work at 8:00 PM PST
- Work schedule applies to Wednesdays, Thursdays, and Saturdays
- Respond professionally to guest inquiries and resolve issues promptly
- Log tasks in internal notes for housekeeping and maintenance teams
- Notify employer immediately about urgent matters (same-day/next-day cancellations, date changes, lockouts, etc.)
- Participate in group chat on working days to coordinate early check-ins
- Check and respond to Airbnb messages twice daily on workdays
- Monitor and respond to all other booking platforms once daily (6–7 PM PST)
- Review and respond to Airbnb & VRBO reviews weekly and log negative feedback
- Assign housekeeping shifts based on daily operational reports
- Send a daily end-of-day email summarizing issues or confirming “nothing to report”
Required Qualifications
Essential Requirements
- Proven experience in hospitality customer service (please specify years and role type)
- Strong working knowledge of the host side of:
- Airbnb
- VRBO
- Booking.com
- Expedia
- Experience using Beds24 software (duration and recency required)
- Availability to work Wednesdays, Thursdays & Saturdays
- Must be located in the PST time zone
- Ability to work independently in a remote environment
Preferred Qualifications
- Prior experience as a short-term rental host
- Familiarity with hospitality management software and operational systems
Skills & Competencies
- Excellent verbal and written communication skills
- Strong customer service mindset with a calm, professional demeanor
- High attention to detail and strong organizational skills
- Effective problem-solving and decision-making abilities
- Ability to multitask and prioritize in a fast-paced environment
Compensation & Benefits
- $1,250/month (October – March)
- $1,350/month (April – September)
- Fully remote work
- Flexible schedule
- Supportive, collaborative team culture
- Opportunities for professional growth and skill development
Career Growth & Learning
At blithequark, we invest in our people. You’ll have opportunities to:
- Expand your hospitality and customer service expertise
- Take on additional responsibilities over time
- Participate in training and development initiatives
- Grow within a stable, remote-first hospitality team
Application Process
To apply, candidates must answer the following questions:
- Do you plan to combine this role with another job? If yes, please describe your current schedule.
- Are you located in the PST time zone?
- Have you worked with Beds24? Please describe your experience.
- Do you have hospitality customer service experience? Please include years and role details.
- Do you have experience using the host side of Airbnb, VRBO, Booking.com, and Expedia?
