Entry-Level Remote Online Chat Support Agent

Filled
February 6, 2026
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Job Description

Job Type: Full-Time / Part-Time
Work Mode: Remote / Work From Home
Experience Level: Entry-Level / Freshers Welcome

Job Overview

We are hiring Entry-Level Remote Online Chat Support Agents to join our customer support team. In this role, you will serve as the first point of contact for customers, providing real-time assistance through an online chat platform. Your goal is to resolve inquiries efficiently, troubleshoot basic issues, and ensure a smooth and positive customer experience.

This is an excellent opportunity for candidates looking to start their career in customer support while working remotely.

Key Responsibilities

  • Respond to customer inquiries via online chat in a timely and professional manner
  • Provide accurate information about products, services, and policies
  • Troubleshoot basic customer issues and escalate complex cases when needed
  • Maintain clear and friendly communication with customers
  • Document chat interactions and update customer records
  • Ensure high customer satisfaction and service quality

Required Skills & Qualifications

  • High school diploma or equivalent (Bachelor’s degree is a plus)
  • Strong written communication skills in English
  • Basic computer and typing skills
  • Ability to multitask and manage multiple chat conversations
  • Customer-focused mindset with problem-solving abilities
  • Ability to work independently in a remote environment
  • Reliable internet connection and access to a computer/laptop

Experience

  • No prior experience required (training will be provided)
  • Previous customer service or chat support experience is an advantage

Working Hours

  • Flexible or fixed shifts depending on business needs
  • Day and night shifts may be available
  • Suitable for freshers, students, and career starters

Benefits

  • 100% remote work opportunity
  • Entry-level role with full training provided
  • Flexible scheduling options
  • Competitive pay with performance incentives
  • Career growth opportunities within the support team
  • Supportive and collaborative work environment

Why Join Us?

This role allows you to build strong communication and customer service skills while working from the comfort of your home. If you enjoy helping people and want to start a remote career with growth potential, this position is a great fit.