Data Center IT Operations Manager – DCC Communities

Job Description

Company: Amazon Web Services (AWS)
Department: AWS Infrastructure Services (AIS)
Location: Boardman, OR, USA
Employment Type: Full-Time
Salary Range: $78,400 – $137,300 USD annually

🌐 About AWS Infrastructure Services (AIS)

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We are the team that keeps the cloud running.

We support AWS data centers worldwide — including servers, storage, networking, power, and cooling systems — ensuring customers have uninterrupted access to innovation.

We solve some of the most complex infrastructure challenges at global scale and are looking for leaders who want to help drive operational excellence.

💼 Role Overview

AWS is seeking a Data Center IT Operations Manager to lead operations within our DCC Communities team.

This role is responsible for the overall availability, reliability, and operational excellence of a data center environment. You will manage diverse technical teams, oversee mission-critical infrastructure operations, and drive continuous improvement across processes, automation, and service delivery.

This is a leadership role ideal for experienced technology managers with strong people management skills and a solid technical foundation in data center operations.

🚀 Key Responsibilities

👥 Team Leadership & Management

• Prioritize and assign trouble tickets to data center technicians and operators
• Manage performance of diverse data center operations teams across locations
• Recruit, train, and develop technicians to maintain appropriate staffing levels
• Develop career paths and update internal tools for team growth
• Maintain on-call schedules and coordinate absences and vacations

🏗 Operational Excellence

• Ensure efficient day-to-day data center operations (24/7 shift management, queue management, hardware logistics)
• Manage Large Scale Events (outages) and act as call leader
• Oversee and improve workflows and throughput
• Ensure all KPIs and SLAs are measured and achieved
• Recommend and document policies aligned with industry best practices
• Drive innovation in process improvement, automation, and technology adoption

🔧 Technical & Strategic Leadership

• Act as subject matter expert across data center operations
• Lead hardware and network diagnostics and physical repair operations
• Sponsor projects and propose technical solutions
• Create documentation and resolve complex technical challenges
• Participate in site-level infrastructure projects

📅 A Day in the Life

As a Data Center IT Operations Manager at AWS, you will:

• Ensure high availability and reliability of mission-critical infrastructure
• Lead teams in troubleshooting hardware and networking issues
• Participate in on-call rotations within a 24/7 operational environment
• Develop operational strategies and mentor team members at all levels
• React quickly to incidents while maintaining structured communication
• Balance independent leadership with collaborative cross-team coordination

This is a fast-paced, high-impact role within one of the world’s leading cloud providers.

👥 About the DCC Communities Team

Why AWS?

AWS is the world’s most comprehensive and broadly adopted cloud platform. From startups to Global 500 companies, customers trust AWS to power their businesses.

Diverse Experiences

We encourage candidates from non-traditional paths and diverse backgrounds to apply.

Inclusive Culture

AWS fosters inclusion through employee-led affinity groups and programs like:

• Conversations on Race and Ethnicity (CORE)
• AmazeCon (Gender Diversity Conference)

Mentorship & Growth

We provide:

• Career development resources
• Knowledge-sharing programs
• Leadership mentorship
• Continuous professional growth opportunities

Work-Life Harmony

We value flexibility and work-life balance, ensuring success at work does not come at the expense of home life.

🎓 Basic Qualifications

• 4+ years of IT experience
  OR
  Bachelor’s degree in Computer Science, Engineering, Mathematics, or equivalent
• 2+ years of people management experience
• 2+ years of data center operations, mission-critical facilities, or production facility on-call support experience

⭐ Preferred Qualifications

• Linux systems administration and/or development experience
• Knowledge of network design and low-voltage (copper/fiber) cabling
• Experience in computer architecture or hardware troubleshooting
• Experience writing and publishing technical documentation
• Program or project management experience

💰 Compensation & Benefits

Base Salary Range:
Boardman, OR – $78,400 to $137,300 USD annually

Total compensation includes:

• Sign-on bonuses
• Restricted Stock Units (RSUs)
• Medical, Dental, and Vision Insurance
• 401(k) matching
• Paid time off
• Parental leave
• Mental health support
• Adoption & surrogacy reimbursement
• Flexible Spending Accounts

🌎 Equal Opportunity Employer

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Workplace accommodations are available during the hiring process: