Customer Support Representative with Spanish Language

Job Description

Title: Customer Support Representative

Location: Remote – EST

Duration: Part Time 20 Hours per Week (Short Contract)

Must Have any 1 of these language (Spanish, German and Polish)

3rd Shift Timings Hours: 11pm-7am

2nd shift Timings Hours: 3pm-11pm

Equipment needed:

Must have own PC or Laptop and able to support Windows 10 and be able to download software. Must have good internet connectivity. Dual Monitors strongly needed, as well as headset.

Overview

Provides front-line customer service support via phone to all our client’s internal and external customers. Client’s Retail Solutions is an inventory company that provides scanners and access points to our retail clients so they can conduct a self-scan inventory. They call into the Help Desk with various questions as to how to set up the equipment and view the reporting dashboard. We walk the clients through the setup and inventory process if needed and assist them with any questions they may have.

Responsibilities:

Technical Support

No medical billing, etc. Those with technical background will be considered first.

Provides assistance to customers during all phases of the inventory process.

Assists customers with their questions about how to set-up and operate our equipment to successfully conduct their inventories.

Coordinates internal operational activities to ensure each order/request is processed in a timely manner as agreed to with customer.

Prepares and enters required client information/requests into departments database to document customer interaction and resolution.

Works under close supervision to answer questions regarding company products and services.

Directs callers to appropriate resources

Escalates complex questions to more senior representatives Qualifications

HS Diploma and College background required.

Light IT background preferred.

Prior customer service experience a must.

Excellent communications skills.

Computer literate; exposure to Windows environment.

Worked remote previously preferred

Spanish/German/Polish speaking needed

Flexible availability (especially weekends)