Customer Support/Data Entry

Filled
🏢 De-Techo
December 21, 2024
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Job Description

Job Title: Customer Support/Data Entry Specialist

Company Name: De-Techo

Location: USA

Job Type: Full-time

About Us:

De-Techo is a dynamic and innovative company committed to delivering top-notch services and solutions to our clients. We are seeking a detail-oriented and customer-focused Customer Support/Data Entry Specialist to join our team. If you excel in administrative tasks and enjoy helping customers, this role is perfect for you!

Job Description:

As a Customer Support/Data Entry Specialist at De-Techo, you will be responsible for ensuring the seamless flow of information and assisting customers with inquiries. Your attention to detail and commitment to customer satisfaction will play a critical role in our daily operations.

Key Responsibilities:

  • Data Entry: Accurately input, update, and maintain data in company systems and databases.
  • Customer Support: Handle customer inquiries via email, phone, and chat, providing clear and timely solutions.
  • Documentation: Prepare and organize reports, records, and other administrative documents.
  • Problem Resolution: Identify and resolve customer concerns, escalating complex issues when necessary.
  • Quality Assurance: Review and verify data for accuracy and completeness, ensuring compliance with company standards.
  • Process Improvement: Suggest and implement process enhancements to improve efficiency and customer satisfaction.
  • Collaboration: Work with internal teams to address customer needs and provide updates on ongoing issues.

Qualifications:

  • High school diploma or equivalent (associate or bachelor’s degree preferred).
  • Proven experience in data entry, customer support, or similar roles.
  • Excellent typing speed and accuracy.
  • Strong communication skills, both verbal and written.
  • Proficiency in using Microsoft Office Suite and other data management tools.
  • Exceptional organizational and multitasking abilities.
  • A customer-focused attitude with problem-solving skills.

Salary:

  • Competitive Hourly Rate: $30 to $40, based on experience and qualifications.

Benefits:

  • Health Insurance: Comprehensive medical, dental, and vision coverage.
  • Retirement Plans: 401(k) with company match.
  • Paid Time Off: Generous PTO and holiday pay.
  • Career Growth: Opportunities for training and career advancement.
  • Positive Environment: Work in a collaborative and supportive team.