Customer Service Representative – Flipkart | Freshers Welcome | Work from Home Option

Job Description

Company Overview

Flipkart, India’s leading e-commerce platform, is committed to delivering exceptional customer experiences through innovation, reliability, and excellence. Join our customer support team to be part of a fast-paced, dynamic environment where your contributions make a direct impact on millions of shoppers.

Job Summary

We are looking for enthusiastic Customer Service Representatives (Freshers) to join Flipkart. This role is perfect for individuals who are passionate about helping customers, enjoy problem-solving, and want to build a career in customer support. You will interact with customers via phone, email, and chat, ensuring a smooth and satisfying shopping experience.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Provide accurate information about products, services, and order statuses.
• Troubleshoot and resolve customer issues, ensuring high satisfaction levels.
• Document and escalate complex issues to the relevant departments.
• Follow up with customers to confirm resolution of concerns.
• Stay updated on Flipkart’s products, services, and policies.
• Continuously strive to improve personal performance and customer satisfaction metrics.

Required Skills and Qualifications

• Excellent verbal and written communication skills in English and Hindi.
• Strong problem-solving abilities and attention to detail.
• Ability to handle high-pressure situations calmly and professionally.
• Basic computer skills and proficiency in customer service software.
• Positive attitude, adaptability, and eagerness to learn new technologies and processes.

Experience

• Freshers are welcome; no prior experience required.
• Previous experience in customer service or retail is a plus.

Working Hours

• Flexible shifts, including evenings and weekends.
• Full-time and part-time positions available.

Knowledge, Skills, and Abilities

• Strong interpersonal skills and ability to build rapport with customers.
• Ability to work independently and collaboratively in a team.
• Effective time management and organizational skills.
• Capable of handling multiple tasks and priorities efficiently.
• Proficiency in using Microsoft Office Suite and relevant software.

Benefits

• Competitive salary with performance-based incentives.
• Comprehensive training and career development opportunities.
• Health and wellness benefits, including medical and dental coverage.
• Employee discounts on Flipkart products.
• Work-from-home options available.
• Friendly and inclusive work environment.

Why Join Flipkart

• Be part of a dynamic team at India’s top e-commerce platform.
• Gain valuable experience and grow your career in customer service.
• Work in a supportive environment that values innovation and continuous improvement.
• Enjoy a competitive benefits package and healthy work-life balance.