Customer Service Representative – Chat & Email Support (Remote)

Filled
February 10, 2026
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Job Description

Company: MNC JOBS INFO
Job Title: Customer Service Representative
Support Channels: Chat & Email (Non-Voice)
Work Mode: 100% Remote / Work From Home
Job Type: Full-Time / Part-Time
Experience Level: Freshers & Experienced Candidates Welcome

Job Summary

MNC JOBS INFO is hiring detail-oriented and customer-focused professionals to join our remote Chat and Email Support team. In this role, you will assist customers through written communication, resolve inquiries efficiently, and deliver an exceptional customer experience.

If you have strong written English skills, are comfortable with online tools, and enjoy helping people, this role is a great fit.

Key Responsibilities

  • Respond promptly and professionally to customer queries via chat and email
  • Resolve customer complaints with empathy, accuracy, and clarity
  • Maintain a positive and professional tone in all communications
  • Document customer interactions, feedback, and resolutions in CRM systems
  • Collaborate with internal teams to escalate and resolve complex issues
  • Meet performance metrics such as response time and customer satisfaction
  • Provide accurate and complete information using available tools
  • Identify recurring issues and report trends to improve service quality

Required Skills & Qualifications

  • Excellent written communication skills in English
  • Strong multitasking and time-management abilities
  • Comfortable using CRM tools, email platforms, and live chat software
  • High attention to detail with problem-solving skills
  • Patience, professionalism, and a customer-first mindset
  • Basic computer knowledge and familiarity with web-based platforms

Experience

  • Prior experience in customer service (chat/email support preferred) is an advantage
  • Freshers with good typing speed and communication skills are encouraged to apply

Working Hours

  • Flexible shift options (morning, afternoon, evening, and weekends)
  • Rotational shifts may apply depending on project requirements
  • Full-time and part-time opportunities available

Knowledge, Skills & Abilities

  • Familiarity with tools such as Gmail, Slack, Zendesk, Intercom, or similar platforms
  • Ability to handle multiple chats/emails calmly and efficiently
  • Strong interpersonal skills with a service-oriented attitude
  • Basic troubleshooting ability to assist customers with common issues

Benefits

  • 100% work-from-home opportunity
  • Flexible working hours
  • Competitive salary or hourly pay
  • Performance-based bonuses and incentives
  • Continuous training and skill development
  • Supportive and collaborative remote work culture
  • Career growth opportunities within a global organization

Why Join MNC JOBS INFO?

At MNC JOBS INFO, we value people, growth, and innovation. We provide a supportive remote environment where your contributions matter and your career development is encouraged. Join a diverse, inclusive team focused on delivering outstanding customer experiences.