Customer Service Representative at Flipkart (Multiple Locations)

Job Description

Customer Service Representative – Flipkart (Multiple Locations)
Location: PAN India – Work from Office / Hybrid / Remote (based on availability)

Flipkart is hiring Customer Service Representatives across multiple locations in India. If you are passionate about delivering great customer experiences and looking for a stable, growth-oriented role with a leading e-commerce brand, this opportunity is for you.
Key Responsibilities
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Respond to customer queries via phone, chat, or email professionally and promptly
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Provide support related to orders, returns, refunds, cancellations, and delivery tracking
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Ensure resolution of customer complaints with empathy and efficiency
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Update records of customer interactions in internal systems
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Collaborate with internal teams for quick issue resolution and process improvement
• Qualifications
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12th Pass / Graduate (any stream)
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Strong communication skills in English and Hindi; knowledge of regional languages is a plus
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Basic computer skills, including familiarity with email and CRM systems
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Freshers welcome – training will be provided
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Ability to handle pressure and maintain a positive attitude
• Job Details
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Job Type: Full-time
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Salary: ₹13,000 – ₹20,000 per month (based on location and experience)
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Locations: Bengaluru, Hyderabad, Pune, Noida, Kolkata, Ahmedabad, Chennai, and more
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Mode: Work from Office / Hybrid / Work from Home (role-dependent)
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Schedule: Rotational shifts, 6 days a week
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Benefits: Incentives, Annual Bonus, Shift Allowance (if applicable)
• Why Join Flipkart?
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Be part of one of India top e-commerce companies
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Structured training and career growth path
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Flexible location options depending on availability
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Inclusive and employee-friendly work culture
• Apply now and start your customer service career with Flipkart – India favorite online shopping destination!