Customer Service Professional/Call Center Agent

Job Description

Job Overview

As a Customer Service Professional/Call Center Agent at our Oil Field Equipment Supply Company, you will serve as the primary point of contact for our clients, providing exceptional service and support. Your role involves managing inbound and outbound calls, addressing customer inquiries, processing orders, and resolving issues efficiently.

Responsibilities
• Handle a high volume of inbound and outbound calls in a professional and courteous manner.
• Respond to customer inquiries, providing accurate information about products, services, pricing, and order status.
• Resolve customer issues and complaints efficiently, escalating complex issues to the appropriate department when necessary.
• Follow up with customers to ensure satisfaction with products and services, and to address any ongoing needs.
• Collaborate with internal teams, including sales, logistics, and technical support, to ensure seamless service delivery.

Qualifications
• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Willingness to learn and to take on new challenges.

Join our team as a Customer Service Professional/Call Center Agent and embark on a rewarding career where you can utilize your language skills and passion for helping others.

Job Types: Full-time, Part-time

Pay: $22.37 – $25.64 per hour

Expected hours: 18 per week

Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance

Shift:
• Day shift
• Evening shift
• Morning shift

Language:
• English (Required)

Work Location: Remote