Customer Service Associate – Full-Time Remote

Filled
February 6, 2026
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Job Description

Company: FragranceX.com
Job Type: Full-Time
Work Mode: 100% Remote (Work From Home – Anywhere)
Shift: 7:00 AM – 4:00 PM (Eastern Standard Time)

Important Notice

👉 To apply, candidates MUST complete the required assessment test.
The assessment takes approximately 20–30 minutes and is mandatory to be considered for this role.

Company Overview

Founded in 2001, FragranceX.com is a globally recognized online fragrance retailer and a three-time Inc. 5000 Fastest Growing Companies in the USA award winner. Trusted by millions of customers worldwide, FragranceX.com offers over 14,000 authentic brand-name fragrances.

We are a fast-growing, innovative, and customer-focused company looking for talented individuals to join our remote team.

Job Summary

FragranceX.com is hiring energetic, professional, and customer-focused Customer Service Associates for a full-time remote position. As the first point of contact for customers, you will play a critical role in delivering a best-in-class service experience through phone, email, chat, and social media support.

This role is ideal for individuals who thrive in a fast-paced environment, enjoy helping customers, and can adapt quickly to change.

Key Responsibilities

  • Answer a high volume of phone calls, emails, and chat messages promptly and professionally
  • Provide accurate order tracking and status updates
  • Resolve customer issues efficiently while following company guidelines
  • Handle order verification, damaged or lost package claims, and reshipments
  • Identify and act on cross-sell opportunities during customer interactions
  • Maintain customer satisfaction and promote long-term loyalty
  • Meet performance metrics such as handle time, quality assurance, and customer feedback

Qualifications & Requirements

  • Dedicated home office with:
    • Computer
    • Two monitors
    • Keyboard, mouse, and headset
  • Availability to work 7:00 AM – 4:00 PM EST
  • Minimum 6 months of remote work experience
  • At least 2 years of customer service experience (email, phone, chat, social media)
  • Minimum 1 year experience using Zendesk or a similar ticketing system
  • Strong computer and data entry skills
  • Experience working with performance metrics (AHT, QA, CSAT, etc.)
  • Willingness to work overtime and weekends during peak holiday seasons
  • Excellent English communication skills (verbal & written)
  • Bilingual candidates are a plus
  • Strong problem-solving and conflict-resolution skills
  • Highly organized with strong attention to detail
  • High school diploma, GED, or equivalent experience
  • Customer-first mindset with a passion for helping people

Why Join FragranceX.com?

  • 100% remote, work from anywhere
  • Join a fast-growing, award-winning global company
  • Collaborative and supportive remote team culture
  • Opportunity to grow within a stable and innovative organization
  • Be part of a brand trusted by millions of customers worldwide