Customer Service and Data Entry Specialist

Filled
September 19, 2024
Apply Now

Job Description

Description

Customer Service and Data Entry Specialist ($19/hr)

About The Opening
• Pay rate of up to $19 per hour
• Opportunity to work with one of the leading healthcare organizations
• Remote work arrangement
• Must be able to commute to Needham, MA for training

Responsibilities
• Respond professionally to customer inquiries on health insurance, offering support and clarity. Provide empathetic assistance for understanding benefits and navigating the claims process.
• Ensure precise entry of customer details, policy information, and claims data. Process policy changes, renewals, and updates while maintaining data integrity.
• Investigate and resolve concerns related to billing, claims, and policy discrepancies. Collaborate internally for efficient issue resolution and maintain comprehensive documentation.
• Assist with policy-related transactions and educate customers on available tools and wellness programs.
• Generate reports on customer service activities, trends, and issues for process improvement. Collaborate with cross-functional teams to ensure smooth customer experiences and stay informed on industry changes.

Benefits

  • Pay rate of up to $19 per hour
  • Opportunity to work with one of the leading healthcare organizations
  • Remote work arrangement

Responsibilities

  • Respond professionally to customer inquiries on health insurance, offering support and clarity
  • Provide empathetic assistance for understanding benefits and navigating the claims process
  • Ensure precise entry of customer details, policy information, and claims data
  • Process policy changes, renewals, and updates while maintaining data integrity
  • Investigate and resolve concerns related to billing, claims, and policy discrepancies
  • Collaborate internally for efficient issue resolution and maintain comprehensive documentation
  • Assist with policy-related transactions and educate customers on available tools and wellness programs
  • Generate reports on customer service activities, trends, and issues for process improvement
  • Collaborate with cross-functional teams to ensure smooth customer experiences and stay informed on industry changes