Credit Specialist

Job Description

About American Express

American Express issues various kinds of credit cards to its customers. It also offers other kinds of services such as the issuance of traveler’s checks, personal and corporate travel planning services, charge cards, car-rental reservations, agencies for hotels, and tour packages.

Your role

Responsibilities:
• Function Description: CBU –Voice Handles consumer credit bureau inquiries by investigating and contacting credit bureau agencies to update card member information.
• Purpose of the Role: Requires a very thorough/ careful investigation using a range of credit details available from different sources, checking/correcting the credit bureau reporting’s basis card member history and current status, and resolving card member concerns via calls and emails.
• Responsibilities: Provide accurate and updated information in response to card member disputes and inquiries. Provide support to internal departments i.e. Risk Management, Compliance.

Training & development

Growing great leaders is one of the things that sets American Express apart. The company is providing innovative learning experiences that enable them to build new skills, reach their career goals, and develop as leaders at all levels.

Salary & benefits

The annual salary for this role can range from INR 3.1 to 5.4 LPA (Source: AmbitionBox). American Express provides the following benefits.
• Cafeteria
• Free transportation
• Gymnasium and fitness programs
• Health insurance
• Soft skills training
• Remote working
• On-the-job training
• Team outings
• Childcare
• Free feeding
• Travel assistance
• Bonuses

Career progression

With energy, drive, and imagination, there’s no limit to where your career can go. As you grow and develop here, you’ll discover the tools, culture, and opportunities to help personalize your career journey, so that it’s as unique as you are.

Work-life balance

Amex India has a good Inclusive work environment and Work days are usually from Monday to Friday. They have flexible work timings.

Culture & vibe

Amex India believes in combining work with play to prevent burnout and enhance employee productivity. They strive for the ideal work-life balance to ensure that while their employees are pursuing their career goals, they also achieve fulfillment in their personal lives. With a friendly atmosphere and modern work tools, employees are happy inside and outside the office.

About you

To apply for this role, you must be:
• Critical Factors to Success: Voice Fit. Strong Verbal & Written communication skills and listening skills.
• Past Experience: Fresher / up to 2 years experience.
• Academic Background: Graduate
• Functional Skills/Capabilities: Strong Knowledge of American Express Products, Policies & Procedures.
• Technical Skills/Capabilities: Change Management Ability & self-motivating skills. Telephone voice, etiquette, and call-handling skills to manage calls and achieve maximum efficiency
• Knowledge of Platforms: Should possess Analytical, Decision Making, and Problem-Solving Skills. Multi-skilled across card platforms/products is preferable.
• Behavioral Skills/Capabilities: Demonstrated ability to work effectively within a team environment as well as independently. Strong Team Player with a high level of integrity

How to apply

To apply for this role, just click on the Apply button, which navigates to the career section where the application can be submitted easily.

The hiring procedure generally varies according to the job. However, the basic structure of the recruitment process at American Express is as follows:
• Aptitude Test (online)
• Technical Interview Round
• HR Interview Round