Chat Process Executive – Remote Job, Fresher Friendly

Job Description

Infosys BPM, a leading global provider of business process management services, is seeking Chat Process Executives to join our remote support team. This role involves providing real-time assistance to customers via chat, resolving queries related to products, services, orders, and technical issues while delivering an excellent customer experience.

This remote, fresher-friendly position is ideal for candidates who are enthusiastic, customer-focused, and looking to build a career in customer support with a global organization.

Key Responsibilities:
• Respond promptly and professionally to customer queries via chat.
• Assist customers with account management, product inquiries, orders, refunds, and troubleshooting.
• Maintain accurate records of all customer interactions using Infosys BPM’s CRM tools.
• Escalate complex issues to higher-level support teams when required while keeping customers informed.
• Monitor chat trends and provide suggestions to improve support processes.
• Ensure adherence to company policies, data security, and compliance standards.
• Stay updated on client products, services, and promotions to provide accurate information.

Required Skills and Qualifications:
• Minimum educational qualification: 12th pass or Bachelor’s degree in any discipline.
• Excellent written communication skills in English; proficiency in additional languages is a plus.
• Strong typing speed (minimum 35–40 words per minute) with high accuracy.
• Customer-focused mindset with patience, empathy, and problem-solving abilities.
• Familiarity with chat platforms, CRM tools, and digital communication.
• Ability to multitask efficiently while maintaining professionalism and service quality.
• Self-motivated and disciplined for working in a remote environment.
• Quick adaptability to new tools, processes, and client systems.

Experience:
• Freshers are encouraged to apply.
• Prior experience in customer support, chat support, or BPO operations is advantageous but not mandatory.
• Comprehensive training will be provided to ensure proficiency in client systems and chat processes.

Working Hours:
• Full-time remote role with rotational shifts, including mornings, evenings, weekends, and public holidays.
• Candidates must have a stable internet connection and a quiet workspace suitable for professional remote work.

Knowledge, Skills, and Abilities:
• Strong written communication and digital customer engagement skills.
• Ability to manage multiple chat conversations simultaneously.
• Professionalism, patience, and empathy when handling customer issues.
• Attention to detail and accuracy in documenting customer interactions.
• Analytical and problem-solving skills for effective resolution.
• Team-oriented mindset with the ability to collaborate virtually.
• Commitment to data privacy, security, and client compliance standards.

Benefits:
• Work-from-home opportunity with flexible scheduling options.
• Competitive salary with performance-based incentives.
• Paid training and continuous skill development programs.
• Health insurance and wellness initiatives.
• Paid leaves, holidays, and flexible work arrangements.
• Career growth and advancement opportunities within Infosys BPM’s global operations.
• Exposure to professional BPO and customer support processes in a global organization.

Why Join Infosys BPM:

Joining Infosys BPM as a Chat Process Executive provides an opportunity to work in a professional, structured, and innovative business process environment. You will gain hands-on experience in customer support operations, develop strong communication and problem-solving skills, and contribute to delivering exceptional support to clients worldwide.

Infosys BPM provides structured training, mentorship, and career growth pathways, making this role ideal for freshers and early-career professionals seeking a rewarding remote career.

How to Apply:
• Visit the Infosys BPM Careers Portal at https://www.infosysbpm.com/careers.
• Search for “Chat Process Executive – Remote Job (Fresher Friendly).”
• Click Apply Now and complete your candidate profile.
• Upload your updated resume and a brief cover letter highlighting your interest in remote chat support.
• Shortlisted candidates will be invited for an online assessment and virtual interview.

Apply today to join Infosys BPM — provide exceptional chat support, enhance your skills, and build a successful remote career from home!