Call Center Associate

Job Description

Job description

We are looking for a friendly and hard-working Call Center Associate to join our growing team. You will be responsible for answering all incoming calls and emails, handling customer questions and complaints, and transferring potential leads to our sales team. Candidates should have an outgoing and positive demeanor, a positive work ethic, and a track record of working well with others in a team environment. We prefer applicants who have some customer service experience, but we are willing to train the right person.

Responsibilities:

Respond to incoming calls and messages in a timely manner throughout the shift

Identify customer questions, complaints, concerns, and overall needs

Provide sufficient answers and solutions to all customer queries

Handle customer complaints respectfully and professionally

Redirect customers to appropriate departments and teams when appropriate

Generate leads for the sales team by screening callers and identifying potential sales opportunities

Meet or exceed call quotas and sales assist quotas, both personally and as a team unit

Follow all communication procedures, policies, and guidelines during every customer interaction

Requirements and Qualifications:

High school diploma or equivalent (GED)

Customer service experience preferred

Familiarity with CRM systems is a plus

Excellent communication and time management skills

Ability to multitask

Outgoing and friendly personality