Amazon Work From Home – Customer Success Associate

Filled
February 6, 2026
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Job Description

Company: Amazon
Job Type: Full-Time / Remote
Location: Work From Home

Job Summary

Amazon, a global leader in e-commerce, cloud computing, and digital innovation, is seeking passionate and dedicated individuals to join our team as Customer Success Associates.

As a Customer Success Associate, you will provide exceptional support to Amazon customers via phone, email, and chat. You will help resolve inquiries, troubleshoot issues, and ensure an outstanding customer experience, all while working remotely.

Key Responsibilities

  • Respond promptly and professionally to customer inquiries via phone, email, and chat.
  • Assist customers in navigating Amazon products and services effectively.
  • Troubleshoot technical issues and escalate when necessary.
  • Identify opportunities to upsell or cross-sell products and services.
  • Collaborate with internal teams to improve customer experience and processes.
  • Maintain accurate records of customer interactions and transactions.

Required Skills and Qualifications

  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities with attention to detail.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Comfortable using computers and online platforms.
  • Previous customer service experience is a plus, but not mandatory.

Experience

  • Prior experience in a customer-facing role is beneficial but not required.

Working Hours

  • Flexible schedule, including evenings and weekends to meet customer needs.

Knowledge, Skills, and Abilities

  • Familiarity with Amazon products and services is an advantage.
  • Ability to adapt to evolving technology and processes.
  • Strong interpersonal skills with a customer-first mindset.

Benefits

  • Competitive salary with performance-based incentives.
  • Comprehensive benefits including health insurance, retirement plans, and paid time off.
  • Opportunities for career growth and advancement within Amazon.
  • Flexible work-from-home schedule to support work-life balance.

Why Join Amazon

  • Be part of a global leader in technology and innovation.
  • Work with talented and diverse teams in a dynamic environment.
  • Make a real impact on millions of customers worldwide.
  • Access world-class training and professional development programs.