Amazon Customer Service – Freshers (Male/Female)

Filled
February 7, 2026
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Job Description

Company: Amazon
Location: Hyderabad, India (Office-Based)
Employment Type: Full-Time, Temporary/Contractual
Industry: BPO / Call Centre
Department: Customer Success, Service & Operations
Role Category: Voice / Blended

Job Summary

Amazon is seeking enthusiastic and dedicated freshers to join our Customer Service team in Hyderabad. This role offers a unique opportunity to be part of Amazon’s legendary customer service experience, assisting customers with inquiries, issues, and support while developing your career in a fast-paced BPO environment.

Role Overview

  • Position: Non-Tech Support – Voice / Blended
  • Salary: INR 25,000 – 40,000 per month
  • Work Location: Amazon Hyderabad Office

Key Responsibilities

  • Handle inbound/outbound customer calls professionally and efficiently.
  • Assist customers with queries related to orders, refunds, returns, and product information.
  • Maintain a high standard of customer satisfaction and adhere to company guidelines.
  • Escalate complex issues to higher-level teams as needed.
  • Accurately document all customer interactions and updates in internal systems.
  • Achieve daily and monthly performance targets, including call handling, resolution time, and quality metrics.

Skills and Qualifications

  • Education: High school diploma or equivalent; graduates preferred.
  • Excellent verbal and written communication skills in English.
  • Strong customer service orientation and problem-solving skills.
  • Ability to handle multiple tasks, remain calm under pressure, and adapt to a fast-paced environment.
  • Basic computer skills and comfort using multiple software platforms.

Experience

  • Freshers are welcome.
  • Previous experience in customer service or BPO is an advantage but not mandatory.

Benefits

  • Competitive salary with performance-based incentives.
  • Opportunities for career growth within Amazon.
  • Professional training and skill development programs.
  • Work in a dynamic, global company with a supportive team environment.